How long does an order take to process?
Once your order has been placed, it can take 1-2 working days to bill and ship.Please Note that a ‘Working day’ means Monday, Tuesday, Wednesday, Thursday or Friday that is not a Public or Bank Holiday. If an item is on a ‘Pre Order’, then we will despatch that item once it’s released.
Do you offer a next day delivery service?
At the moment we do not offer a next-day delivery service.
What payment methods do you accept?
We accept all major cards processed by WorldPay & PayPal.
All Sales are in £ (Pound Sterling).
Can I add to my order once it’s been placed?
Sadly not! If you’ve placed an order and missed an item, or wish to add more you’d just need to cancel it through ‘Your Account’ and place a whole new order online.
How much will my delivery cost?
Shipping to UK is free! Awesome!
Can you deliver internationally?
Yes, we can deliver orders outside the United Kingdom. Just go to our eBay store and we provide international postage. www.stores.ebay.co.uk/retro-comix International packages can take 14-28 days for delivery.
When can I expect my order to arrive?
For delivery of all orders valued at £20.00 and under, we will use Royal Mail Second Class. Delivery usually takes 3-5 working days. Please note that a ‘Working day’ means Monday, Tuesday, Wednesday, Thursday, Friday that is not a Public or Bank Holiday. For orders or single products over the value of £20.00, we will use Royal Mail Second Class Signed For Service for UK delivery. They will deliver within 3-5 days once shipped and only Monday-Friday. You will receive a tracking number directly from us once your order is shipped. If you have ordered several products, and we dispatch those products separately. You will receive an email for each individual dispatch if your items are sent separately. Please be aware that, in the UK, we have to allow 21 days for items shipped Second Class Royal Mail before we can investigate the non-arrival of an item. Internationally, we’re advised to allow up to 5 weeks.
What happens if I’m not home when you deliver?
If you are out and about when Royal Mail try to deliver and are unable to, they will leave a card confirming they have tried to deliver. Please follow the instructions on the card to re-organise delivery or pick-up
directly with Royal Mail.
I want to cancel my order, how can I do this?
If we have not yet charged or shipped your order, you can cancel by logging into Your Account online and selecting the relevant order. You do not need to contact us. If your order has been marked ‘Charged’ please email us as soon as possible to firstname.lastname@example.org.
I’ve changed my mind. How can I return my goods?
If you would like to return a purchase, you may do so within 14 days of the date of dispatch. The item must be in resalable condition and in its original undamaged packaging, complete with its original undamaged external box, if applicable. Please include your order number and the reason for return.
My item has arrived and it’s damaged or faulty, what can I do?
In the event of faulty goods please contact us with your order number and details of the damage or faulty nature of the product. If we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.
36 Tuscany Gardens, Crawley, West Sussex, RH10 8EU, United Kingdom